Enterprise SaaS — CMO-led
Series C enterprise SaaS, ~£42M ARR
Annual paid spend
£6.4M
CAC payback (m0)
17 months
CAC payback (m12)
9 months
Series C enterprise SaaS, ~£42M ARR, ICP = mid-market and enterprise HR teams across UK + EU + US. CMO-led engagement focused on integrated channel strategy. Pre-engagement: Google Ads spend was £450k / month, optimised against demo-bookings. Demo-to-opportunity conversion was 35% — meaning 65% of demo-bookings never reached sales-qualified-opportunity stage. The CFO conversation about marketing budget was difficult.
First 90 days: rebuilt the smart-bidding signal. Salesforce offline-conversion integration tied opportunity-stage and closed-won events back to Google Ads. Smart bidding shifted from demo-booking optimisation to opportunity-stage optimisation. Multi-touch attribution rebuilt in HubSpot to give realistic paid-attribution credit (22–28% range, depending on campaign).
Months 4–9: smart bidding reached efficiency on opportunity-stage events. Cost-per-opportunity dropped 40% while opportunity quality (measured by close rate) held steady. CAC payback improved month-over-month as the algorithm bid against revenue rather than vanity events. CMO took the new attribution model to the CFO at month 6 — the budget-defence conversation became materially easier because the metrics were now CFO-fluent.
Year-2 budget approved at +35% based on demonstrated CAC-payback improvement. The engagement structure shifted from quarterly-business-review cadence to monthly-cadence with quarterly board-pack reporting. Compare with our B2B SaaS PPC playbook for adjacent engagements.






